FERRITAAS Incident & Triage
io.ferritaas.com/io_support · Always-On Advanced Support Virtual TAC
24/7 Always-On TAC Assist · Autonomous Production Drone Swarms & Triage

Always-On TAC Assist & Live Triage

Your 24/7 dedicated Level-3/Level-4 Fortinet TAC in browser RAM. Always available, always on. Order what you want, when you want. Deploy autonomous Production drone swarms to monitor telemetry, isolate root causes in real time, execute verified mitigations, and compile vendor-ready Pre-TAC dossiers with zero queue delays.

Always Available · 0s Dispatch SLA 100% In-Browser In-RAM (EU DORA) Expected Behavior vs. What Was Found Zero Hallucinations · Fact-Grounded

Step 1: Select Diagnostic Access Pass & Data Retention

Session Active
4-Hour Live Triage Pass FREE / 0€

Instant crisis triage pass. Zero registration required. Inspect your FortiGate live in browser RAM with autonomous drone triage.

  • 4 hours continuous browser telemetry
  • Full Drone Swarm analysis & signal radar
  • Live mitigation execution & diff verification
  • Downloadable Executive Summary & RCA report
72-Hour Emergency Incident Pass €489

Deep break-fix triage for high-severity production outages. Extended 72h window, multi-VDOM audits, and Fortinet Level-3 escalation.

  • 72 hours extended monitoring window (+96h buffer)
  • Multi-VDOM concurrent inspection loop
  • Pre-TAC Level-3 Forensic Dossier compilation
  • 4x Pass Fair-Use Cap (Unlocks Annual Retainer)
Unlock Incident Pass (€489)
INCIDENT RETENTION WINDOW:

Step 2: Super Advanced Production Drone Swarms (Order On-Demand)

DRONE-01 ACTIVE
Memory & Slab Hunter
Monitors kernel slab allocation velocity and /bin/wad memory bloat trajectories.
DRONE-02 ACTIVE
IPS Dataplane Sentinel
Detects worker core saturation, packet drops, and NPU offload anomalies.
DRONE-03 ACTIVE
HA Split-Brain Watchdog
Audits cluster checksum alignment, heartbeat packet loss, and peer priority.
DRONE-04 ACTIVE
BGP & Route Sentinel
Catches neighbor HoldTimer timeouts, route table flaps, and prefix dampening.
DRONE-05 READY
Pre-TAC Forensic Packager
Sanitizes sensitive configs in RAM and pre-sorts FortiCare Level-3 evidence.
ACTIVE PASS: Free 4-Hour Live Triage Pass
REMAINING TIME: 03:59:58
RETENTION: In-RAM Wipe (0h)
VIRTUAL TAC: ALWAYS-ON (L3/L4)
CLOUD EGRESS: 0.00 KB (Air-Gapped)
Virtual TAC Inquest · Expected Behavior vs. What Was Found Engine ● ALWAYS AVAILABLE · 0s SLA
Standard: Tier-3/Tier-4 Forensic Automation
CUSTOMER INVESTIGATION TARGET:
ZERO HALLUCINATIONS POLICY
ACTIVE WATCH PATTERNS:
ASSESSMENT MODE:

Real-Time Telemetry Dials

STANDBY
CPU LOAD
--%
Awaiting Ingestion
RAM USAGE
--%
Awaiting Ingestion
SESSIONS
--
Awaiting Ingestion
HA SYNC
--
Awaiting Ingestion
INVESTIGATION SEQUENCE (5-STAGE AUTO-CAPTURE)
01
Baseline Sync
02
Tripwire Poll
03
Slab & WAD Profiling
04
Crashlog Isolation
05
RCA Assembly

Pattern & Signal Detection Radar

0 Signals (Standby)
Autonomous heuristic matching against known FortiOS defect signatures and conserve-mode trajectories:
RADAR IN STANDBY
Drop FortiGate incident files or run the full interactive demo to extract live telemetry signatures.
LIVE TERMINAL LOG STREAM
0 lines
[STANDBY] In-RAM Forensic Engine initialized. EU DORA Art. 11 Air-Gap active (0.0 KB cloud egress).
Awaiting incident evidence. Select or drop customer files (.conf, .txt, .log) above or click "▶ Run Full Interactive Demo" to observe automated triage in real-time...

Upload Incident Files into Browser RAM

Upload FortiGate configs (.conf, .cfg), FMG packages (.dat, .fmg), and FAZ compressed log streams (.log.gz, .faz) from when the incident took place.
100% In-Browser In-RAM Processing (0.0 KB Cloud Egress under EU DORA Art. 11/12).

Protocol: TLS 1.3 · In-Browser Web Worker Parser Local Buffer: 100% In-RAM
Automated Triage Loop · Step 3 & 4 · Core Offering

Expected Behavior vs. What Was Found in Customer Settings & Data

Expected Behavior: Device documented features, implementations & known issues. All features reverse-engineered to detail if setup is as offered / dev team intended: bug behavior, workarounds, no fix available, present to TAC and wait for a fix.
TARGET: ALL SUBSYSTEMS (FULL SPECTRUM)
DETERMINISTIC AUDIT MATRIX (GROUND TRUTH SETTINGS & OUTPUTS):
ZERO HALLUCINATIONS · GROUND TRUTH FACTS
Monitored Subsystem / Feature 1. Expected Behavior (Documented Features & Dev Intent) 2. What Was Found (Customer Settings/Output) 3. Observed Variance Ground Truth Status
Awaiting Incident Evidence & Ingestion
Upload customer configuration (.conf) and diagnostic logs (.txt / .log) in the chamber above, or click "▶ Run Full Interactive Demo" to benchmark documented vendor dev intent against customer ground truth.
TRIAGE VERDICT: AWAITING INCIDENT EVIDENCE
No customer files or live telemetry streams currently analyzed. Stage customer files above to execute deterministic root-cause analysis, calculate feature variance, and synthesize verified remediation runbooks.
Pre-TAC & Forensic Escalation Suite · Organized for Rapid Resolution

Executive Summary & Technical RCA Report

1. Executive Incident Overview (C-Level / IT Director)

Operational Impact: Awaiting incident file upload. Once files are staged and analyzed in-RAM, the C-level operational impact summary, verified business risk assessment, and technical root-cause determination will generate here automatically.

DEFECT MATCH: Pending Ingestion
BUSINESS RISK: Pending Ingestion
TARGET DEVICE: Not Identified
PEAK MEMORY: -- (Pending Upload)
AIR-GAP PROOF: 0.0 KB Cloud Egress (DORA Art. 11)
2. Actionable Hotfix & Verified Remediation Runbook

Root-cause determination and CLI remediation commands will display here upon file analysis:

# === AWAITING INCIDENT EVIDENCE === # Upload customer .conf and diag dump files above to generate deterministic CLI remediation runbooks.
When to Contact TAC & Fast-Track Procedure: TAC ADVISORY: Awaiting incident ingestion. Once files are analyzed, fast-track Fortinet L3 TAC escalation advice and pre-formatted evidence bundles will display here.
EU DORA Articles 11/12 Cryptographic Digest: SHA256: 7f8a92b104618e4c7d013e89542a45ff3b9c...
Zero External Cloud Leak Stamped