What this article covers
Standardizes the required CLI diagnostic output logs to collect before submitting a Hardware Return Merchandise Authorization (RMA) ticket to Fortinet TAC.
ScopeNetwork engineers requesting hardware replacement (RMA) for failing FortiGate components.
Before using the CLI
PhotographsPreserve clear photos of LEDs, labels and visibly failed components where useful.
Swap resultsRecord known-good cable, optic, PSU or port comparison results.
Impact statementDocument service impact, redundancy loss and occurrence time.
On-site workflow
Capture system identity and performance
Record serial, model, firmware and overall system state.
get system status
get system performance statusCapture sensor and PSU health
Run the full hardware sensor output and PSU status command.
execute sensor list
diagnose hardware deviceinfo psuCapture crash history
Include kernel and process crash information.
diagnose debug crashlog readCapture physical interface hardware status
Record the available NIC hardware list.
diagnose hardware nic listSave the complete terminal session
Save the CLI output as a text log and attach it to the Fortinet Support Portal RMA ticket. Include the failed component, troubleshooting already performed and the customer impact.
Operational caution
Review before applying: Diagnostic output can contain serial numbers, hostnames, addresses and internal topology. Apply the organisation's data-handling and redaction policy before sharing.