Fragmented TAC evidence
Raw diagnostic dumps split critical CPU, memory and session signals across dozens of unlinked CLI tables, delaying triage.
Monitor live FortiGate telemetry directly in your browser. Choose the simplest option for your workflow:
Plug your USB-to-RJ45 console cable into the FortiGate Console port. Your browser talks directly to the hardware at 9600 Baud. No software or scripts needed!
Sign in with your enterprise credentials to access diagnostic engines, HA diffs, DORA compliance, and auto-runbooks.
Get clear, actionable answers for FortiGate issues — before you open a TAC case. Ferrite correlates logs, configs, and known CVEs to pinpoint the root cause in minutes, not days.
Three critical bottlenecks delay incident resolution: fragmented evidence across dense TAC reports, silent configuration drift over time and unverified PSIRT vulnerability exposure.
Raw diagnostic dumps split critical CPU, memory and session signals across dozens of unlinked CLI tables, delaying triage.
Undocumented changes between snapshots trigger unexpected outages, policy bypasses and HA cluster desynchronization.
Knowing a CVE exists is not enough. You need instant proof of whether your active firmware, hardware models and configurations are exposed.
Ferrite automates the extraction, correlation and sanitization of FortiOS telemetry. Move from raw evidence to verified remediation with complete audit proof.
Parse 15,000+ line configs and diagnostic logs in your browser with zero data leakage.
Automatically align memory consumption patterns, crashlog traces and policy changes across time.
Generate sanitized configs, audit-ready compliance reports and step-by-step field runbooks.
Drop diagnostic bundles for client-side privacy sanitization under DORA Article 28, or connect your live FortiOS stream to inspect real-time diagnostics, record session logs to file, and drive incident telemetry in real time.
Select how deeply to mask sensitive telemetry. All processing executes 100% in your browser RAM with zero server egress.
Strips passwords, hashed secrets, IPsec pre-shared keys, SNMP community strings and certificates. Preserves hostnames and network topology for optimal TAC root-cause diagnostics.
Removes all secrets plus anonymizes internal RFC1918 subnets, device hostnames, admin usernames, email addresses and public IPs while preserving relational interface mapping.
Aggressively tokenizes all IP spaces, interfaces, VLAN tags and custom service definitions. Recommended for strict cross-border regulatory transfer under DORA Article 28.
Waiting for configuration stream. Select a FortiGate backup or launch an instant demo preset on the left to observe live credential redaction in RAM.
Standard privacy profile preserved public subnets and device hostnames. Triage these items in the Privacy Queue to redact or confirm before sharing with third parties.
Hardware ceiling exceeded (40F: 2GB RAM) and identical HA priority risks split-brain.
High concurrent TCP traffic load under 85% CPU introduces packet drop risk during re-key.
Firmware defect in FortiOS v7.4.2 build2829 causing memory bloat during HTTP/2 multiplexed streams.
Cryptographic HMAC tokens, SAML identity certificates, and CVE-2024-21762 mitigations confirmed compliant.
FortiOS 7.4+ Admin Guide strictly deprecates Proxy mode on models with ≤2GB RAM due to memory overhead. Triggers conserve mode red zone (LogID 0100032001) and drops sessions.
config firewall policy
edit 1
set inspection-mode proxy
next
end
LogID 0100032001: Red-zone conserve mode engaged at 88% RAM. Proxy workers restricted session table allocations.
config firewall policy
edit 1
set inspection-mode flow
next
edit 2
set inspection-mode flow
next
end
Structured expected-vs-observed delta analysis ready for FortiCare Level-3 escalation.
| EXPECTED SETTINGS & BEHAVIOR (GOLDEN BASELINE) | OBSERVED ANOMALIES & IRREGULARITIES |
|---|---|
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Automate live diagnostic capture directly from your Tera Term serial/SSH console session. Choose between lightweight continuous baseline pollers (Tier 1) and an event-driven 5-stage dual-tripwire forensics engine (Tier 2).
Open Tera Term SSH or Serial Console to FortiGate.
Select Control → Macro and pick .ttl script.
Drop generated .log into Ferrite Scrubber above before TAC submission.
Lightweight, non-intrusive Tera Term polling scripts for baseline performance capture, routine health monitoring, and crashlog extraction.
CPU: 2% usr, 98% idle
Mem: 38% [conserve: OK]
FGT-60F # diag top-mem 3
wad (1284): 42MB
ipsengine (1402):88MB
FGT-60F # diag sys session stat
misc: count=142 rate=8/s
FGT-60F # diag debug crashlog read
23:59:14 log=0 crashes
FGT-60F # get hardware status
CPU: 44°C | Fan1: 4200 RPM
FGT-60F # _
Continuous polling diagnostic macro executing mpstat, top-mem 99, hardware sysinfo conserve, and debug crashlog read.
Run: 42d 18h | 0U 1S 99I
Mem: 1874M tot, 712M used
wad 1284 S 0.8 4.2
ipsengine 1402 S 0.4 8.1
httpsd 1890 S 0.0 2.1
FGT-EDGE # diag sys session stat
count=320 active=312
FGT-EDGE # diag sys top 1 3
Run: 42d 18h | 1U 1S 98I
Mem: 1874M tot, 715M used
wad 1284 S 1.2 4.3
FGT-EDGE # _
High-speed 10s rolling snapshot poller for top-process accounting (diagnose sys top) and non-intrusive baseline logging.
Event-driven 5-stage forensics engine designed specifically for staging, QA reproduction, and lab verification. Automatically arms deep forensics upon tripwire breach.
.ttl extension or download bundled archive.
.log into Ferrite Sanitizer for instant offline sanitization.
Immediate access to high-severity Fortinet PSIRT impact assessments and 25 interactive diagnostic runbooks covering conserve mode, process crashes, HA split-brain, BGP routing and hardware RMA verification.
Verified FortiGuard advisory context and historical CVE impact.
Second-Order OS Command Injection via JSON Input on start VNC feature — FortiSandbox.
Step-by-step diagnostic workflows with command verification, operational cautions and exportable audit records.
Prepare, collect and review evidence before you act.
Investigate recurring issues and process isolation.
Resolve hardware, optics, power and RMA preparation.
Whether you're troubleshooting an active outage, verifying a 2:00 AM maintenance window, or tracking longitudinal configuration drift, FerritaaS isolates root causes without exposing customer data.
Ingest a single diagnostic file, backup configuration, SolarWinds NCM export, or Zabbix syslog alert snippet. 24 heuristic diagnostic engines cross-examine kernel logs, process tables, and memory ceilings to pinpoint misconfigurations and firmware defects.
Compare T₀ (Pre-Change) → T₁ (Execution) → T₂ (Post-Verification) baselines or SolarWinds NCM nightly backup revisions. Audit firmware upgrades, detect silent HA split-brain divergence, and prove zero configuration drift.
Stream real-time FortiOS console telemetry via direct USB cable (zero-install), Network SSH, or air-gapped Tera Term log watcher. Automatically triggers forensics before memory resets.
Automated cluster topology inspector verifies active-passive / active-active FortiGate clusters, isolates heartbeat communication health, normalizes member-local fields and generates instant FortiOS HA auto-remediation scripts under DORA Articles 11 & 12.
Active FortiOS High Availability parameters detected in MSG-CHTIAFW001.conf. To calculate deterministic split-brain hazard and delta checksum divergence, ingest the peer cluster member (Member B).
This firewall is configured as an HA cluster node (Active-Passive, Priority: 200). To compare intra-cluster checksums and verify 0% silent drift against the secondary peer node, ingest Member B.
Audit firmware upgrades (T₀ Pre-Check ➔ T₁ Post-Upgrade), detect silent HA split-brain desync, verify BGP route parity, flag deprecated syntax, and generate auditable CAB / ITIL change verification dossiers.
# Automated Rollback Script to restore T2 (Apr 15 Pre-Change Baseline)
config router static
edit 14
set gateway 10.10.40.1
next
delete 15
end
config firewall policy
delete 108
delete 109
end
Autonomous policy hygiene engine parses access control lists, identifies unreachable rules, flags orphaned address objects and generates instant 1-click FortiOS CLI pruning scripts under DORA Article 9.
Inspect shadowed rules, resolve port overlaps, identify unreferenced objects and calculate kernel RAM reclaimable across policy lookup tables.
Continuous compliance verification engine audits running configurations against hardening standards (CIS FortiOS 7.x Benchmark, EU Regulation 2022/2554 DORA), flags security deviations and generates 1-click remediation scripts.
Continuous compliance verification engine audits FortiOS configurations against technical controls in CIS FortiOS Benchmark, EU DORA (Regulation 2022/2554) and PCI-DSS 4.0 standards with synthesized remediation scripts.
24 heuristic diagnostic engines excavate multi-file diagnostic dumps, TAC reports and configuration files to correlate causal vectors, detect memory leaks and generate auditable Pre-TAC incident dossiers under DORA Articles 17–23.
Beyond single black-box recommendations: FerritaaS evaluates competing causal theories with mathematical confidence scores, supporting vs. contradicting proof, and generates the exact next CLI commands to isolate root cause.
4 of 6 diagnostic signals verified. Missing cluster checksum and slab tables prevent 100% mathematical certainty.
Test your own hypothesis against the evidence:
Explicit proxy inspection combined with heavy SSL-VPN traffic is driving WAD worker 3 to 612 MB allocation, leading to periodic conserve mode trips.
From rapid single-snapshot triage to multi-week drift analytics, continuous telemetry and third-party firewall transpilation into native FortiOS 7.4 CLI blocks.
Extract instant system health, process memory allocation, crash history and executive root-cause findings from a single diagnostic capture.
Correlate historical snapshots to distinguish memory leaks from normal traffic spikes, evaluate firmware upgrades and isolate silent drift.
Customer-scheduled, read-only telemetry probes with automated circuit breakers to capture transient spikes without production overhead.
Bi-directional HMAC-SHA256 signed webhooks for ServiceNow, Jira Service Management, Slack, PagerDuty, SolarWinds NCM, and Zabbix automated alarms.
Transpiled FortiOS 7.4 Native CLI Configuration Blocks:
Start with the local config scrubber or continue into the full incident workflow.
Upload a single FortiGate diagnostic snapshot. Ferrite parser engines immediately extract system health, process tree memory, crash histories, sessions, HA checksums and missing evidence markers.
Multi-report analytics align several diagnostic captures across hours or weeks to distinguish slow memory leaks from traffic spikes and periodic cron maintenance jobs.
Authorized live telemetry provides customer-scheduled, read-only diagnostic collection during active P1 incidents or critical maintenance windows.
Verified live snapshot of high-priority FortiGuard PSIRT security announcements and CVSS 9+ vulnerabilities.
Second-Order OS Command Injection via JSON Input on start VNC feature — FortiSandbox.
Format string vulnerability in fgfmd daemon allowing remote unauthenticated code execution.
Memory consumption denial of service in WAD proxy engine during SSL deep inspection.
Click Copy next to each parameter to quickly fill in the dropdown fields on support.fortinet.com without manual re-typing:
Structured 6-section problem description engineered to bypass generic Tier-1 screening and reach Core Engineering:
Technical Expected vs. Observed settings matrix, defect fingerprinting, and targeted CLI capture sequence.
Verifiable proof of 0.0 KB cloud transmission under EU DORA Article 17, NIST SP 800-88, and ISO 27001.
Archive sanitized artifacts to your private account vault. Zero Raw Egress: Only scrubbed / redacted data is stored.